No cancellations will also be entertained for those products that Sastamilega(SK) marketing team has obtained on special occasions like Diwali, New Year, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
However, in case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Kindly view all product descriptions and product videos(If Available) where available before purchase.
Sastamilega(SK) items are not available for trial and return. Sastamilega(SK) does not recycle products, hence, we are unable to accept used products back for a refund, immaterial of the reason. If there is any warranty issue with the product, they will be replaced promptly.
Note that products cannot be returned or exchanged if they are as per description and delivered in working condition. Exchange is at the sole discretion of the Sales Team and can be exercised only under special and genuine circumstances.
In any case, refunds are not possible for items once they are shipped. Products may be replaced or exchanged or a voucher worth purchase value issued if a return is authorized as a very special case.
In case of return for a refund or voucher is authorized, the customer may no longer keep using the product. Any usage of the product post a refund confirmation would void all the customer rights.
Sastamilega.com(SK) shall not be liable for any losses, direct or indirect incurred by the customer towards usage, inablity to use or failure of the product. The customer agrees to buy and use the product at his own responsibility and risk and use necessary discretion and care when operating electronic products. The maximum liability of the merchant will be limited to the cost of the product purchased. It is the customers responsibility to use the product correctly and as described, and to consult the merchant in case of any doubt.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
For any replacement, the product needs to be returned first. In case of replacement for transit damage or warranty claim, postage costs will be reimbursed for the return after verification of the claim. Return of the product is mandatory to initiate a claim.
Refund Policy for out of stock items:
For any reason, if the product you have ordered is not available in stock, we will give you the option to change your order to another item of equivalent value you. However, if you so wish, a full refund of your payment will be processed in this scenario.
Processing time for refunds can take upto 7 days.
No refunds will be given for items purchased using loyalty points, referral credits or coupons of any kind. Only actual monetary payments can be refunded.
Damage/Loss in transit:
Please note that all items are insured with the shipper. If your item was damaged or lost in transit, a replacement will be arranged. However, please note that the maximum period for reporting a damaged or lost item received is 48 hours.
In case you ordered multiple items, and you find some items missing, please check with us immediately. In case it is a case of transit loss, this needs to be reported to the courier within 48 hours.
In case the transit loss or damage is reported beyond this deadline, our team will still try our best to assist you and will file a claim with the courier. However, if the claim is declined by courier due to the delay, then we will not be able to replace the item.
Please note that the above terms are not negotiable. The management may accept your claim as an exception, even if you have not met the above criteria. However such exceptions are made as a gesture of goodwill and may not be applicable in all cases.
Sastamilega.com(SK) cannot be held liable in any event, for any special, punitive, incidental, consequential loss and/or damages (direct and/or indirect) whatsoever including, without limitation, damages for loss of opportunity, business loss, loss of profit, revenue, loss and/or damage to any person and/or property arising out of or in connection with the use of and/or performance of the Website or any products bought from the Website/Merchant, with the delay and/or inability to use the Website/services/products and/or related services, the provision of or failure to provide services, and/or for any information, software, Products, services obtained through the Website/services, and/or otherwise arising out of the use of the Website/services/products, whether based on contract, tort, negligence, strict liability and/or otherwise, even if the Company has been advised of the possibility of damages.
The User shall verify the veracity of all information on his/her own before undertaking reliance and acting thereupon. Sastamilega.com(SK) shall not be responsible and/or liable for any direct or consequential damages arising on account of the user reliance on the contents of the advertisement and usage of the product/s. Further, the Company shall not be responsible in any manner whatsoever for any third part action which results in the information provided by the User being exposed, misused and/or by such third party who accessed such information without any authorisation from the Company.
The User hereby irrevocably consent to the exclusive jurisdiction and venue of Courts in Mumbai in all disputes arising out of or relating to the use of the Website for information or purchase of products.